星巴克调整店内行为准则：非消费顾客需遵守新规

Starbucks Updates In-Store Code of Conduct: Non-Purchasing Visitors Must Follow New Rules

星巴克周一宣布，将撤销2018年实施的开放政策。根据新的行为准则，非消费顾客在店内活动时需遵守新规定，这些规则将在所有北美直营门店张贴。

On Monday, Starbucks announced it would revoke the open-door policy introduced in 2018. Under the new code of conduct, non-purchasing visitors must adhere to updated guidelines, which will be posted in all company-operated stores across North America.

新规还明确禁止以下行为：歧视、骚扰、饮用外部酒类、吸烟、吸电子烟、吸毒和乞讨等。

The updated policy also explicitly bans behaviors such as discrimination, harassment, consuming outside alcohol, smoking, vaping, drug use, and panhandling.

星巴克发言人杰西·安德森 (Jaci Anderson) 表示，这些改变的目的是优先服务付费顾客。她补充道，大多数其他零售商早已实施类似规定。

Starbucks spokesperson Jaci Anderson stated that the changes aim to prioritize paying customers. She added that most other retailers have already implemented similar policies.

安德森说：“我们希望每个人都能在我们的商店里感到受欢迎和舒适。通过明确行为和空间使用方面的要求，我们可以为每个人创造更好的环境。”

"We want everyone to feel welcome and comfortable in our stores," Anderson said. "By setting clear expectations around behavior and space use, we can create a better environment for everyone."

根据行为准则，违反者将被要求离开必要时甚至报警。星巴克还表示，员工将接受相关培训以执行新规。

The code warns that violators will be asked to leave, and the store may contact law enforcement if necessary. Starbucks also noted that employees will receive training to enforce the new rules.

这项规定推翻了2018年的开放政策。当时，费城一家星巴克因逮捕两名未消费的黑人男子而引发公众抗议。此事件被拍下后引发巨大争议，星巴克不得不做出政策调整。

The policy reverses the 2018 open-door initiative, which was introduced after two Black men were arrested at a Philadelphia Starbucks for not making a purchase. The incident, captured on video, caused a public outcry, forcing the company to adjust its policies.

当时，星巴克董事长霍华德·舒尔茨 (Howard Schultz) 表示，他希望消除因拒绝入店而带来的不平等感受。

At the time, Starbucks Chairman Howard Schultz said he wanted to eliminate any sense of inequality caused by denying entry.

舒尔茨说：“我们不想成为公共厕所，但我们会百分之百地做出正确的决定，把钥匙交给人们。”

"We don't want to be a public restroom," Schultz said. "But we will absolutely make the right decision and hand over the key to people."

然而，自那以后，员工和顾客一直在应对店内不守规矩甚至危险行为的困扰。2022年，星巴克关闭了包括洛杉矶和西雅图在内的16家门店，原因是安全问题频发，如吸毒和其他威胁员工的行为。

However, since then, both staff and customers have struggled with disruptive and even dangerous behavior in stores. In 2022, Starbucks closed 16 locations, including six each in Los Angeles and Seattle, due to recurring safety issues such as drug use and behaviors threatening employees.